We currently ship to:
USA, AUSTRALIA, CANADA, GERMANY, IRELAND, UNITED KINGDOM (UK)
FOR INTERNATIONAL ORDERS- SEE SHIPPING INFO BELOW
WE DO NOT CHARGE HANDLING FEES
WHERE DOES YOUR ORDER SHIP FROM:
Most orders, unless stated otherwise in the item details ships from our warehouse in APPLE VALLEY, CALIF. USA
IN STOCK ORDERS;
In stock items ship same business day to next business day depending on the time of order. Unfortunatley, PayPal orders are handled by the PayPal system and do not come in to our sytem as soon as the order is placed. They take a few hours up to 1 day for PayPal to notify us of the order. If you pay with PayPal and need something shipped overnight 2 day or 3 day, please call in after your order is placed to notify customer service of the order.
ITEMS TEMP OUT ~ SHIPS IN 1 WEEK
These are in stock with the manufacture and will ship to you within a week unless otherwise stated in the item description. (For example, out of stock gloves that are hand made take 1-4 weeks to be make, depending on the season.)
WHAT IS 1 RATE SHIPPING?
THIS IS FOR THE USA ONLY DOMESTIC ADDRESS.
Expedited shipping is available at the actual cost charged according to the total weight of the order and the destination address. Real time quote. Expedited services are USPS: Express mail, Overnight, 2 day and 3 day. Priority mail and Ground are NOT expedited services.
ALL DELIVERY DATES ARE FROM DATE OF SHIPPING, NOT DATE OF ORDER.
MONDAY - FRIDAY pick up times. An order placed on Saturday and Sunday can not ship untill the next business day. Holidays are not business days.
- PRIORITY MAIL
- Post office standard shipping
- No gaurantee on actual arrival date.
- Estimated 2-3 day average delivery
- Delivery in 8 days from shipping is still within postal normal time.
- USPS EXPRESS MAIL
- Cut off time is 10am pacific time: Mon-Friday
- We will still ship Express mail after the cut off time
- Post office gaurantee would be a day later
- SIGNATURE MAY BE REQUIRED BY THE POST OFFICE due to the money back shipping guarantee by the post office.
- GROUND Shipping
- MONDAY - FRIDAY pick up times
- Order placed on Saturday and Sunday can not ship untill the next business day. Holidays are not business days. NO PO BOXES
- NOT EXPEDITED SHIPPING
- GROUND, VIA TRUCK
- Depends on the location
- 3-6 Days from the date of shipping
- 2 DAY AIR
- 2 days delivery from the date of shipping
- Day 1 is counted as the day after shipped, not same day.
- Next day delivery from the date of shipping
- MILITARY: AP/AE/AA
- Shipping is via us postal service only
- THE ONE RATE SHIPPING DOES NOT APPLY TO THESE ADDRESSES. Because we can not ship via Truck service, ie:UPS or FEDEX to a military address, we have a One Rate shipping fee of $200.00 as this does nort apply to these addresses.
THE CHARGE YOU SEE ONLINE IS WHAT THE POST OFFICE CHARGES TO SHIP TO YOUR LOCATION from our location in APPLE VALLEY, CA.
- INTERNATIONAL PRIORITY MAIL
- Aprox. 6-10 days delivery FROM DATE OF SHIPPING.
- EXPEDITED SHIPPING IS USPS EXPRESS MAIL
- INTERNATIONAL EXPRESS MAIL
- is 3-4 days from DATE OF SHIPPING.
- BOOT ORDERS:
- "WildCowboy Warehouse" Ships from our warehouse
- Other will come from the MFG to our warehouse before they are shipped to your location, as all manufactures do not ship internationally.
Our system is not set up to charge your credit card once you hit " Submit your order." This means your card is not automatically charged when that order is placed. However, Your credit card will be charged within 1-8 hours of placing your order.
Once the invoice ID number is given to you ( or order # ) that invoice is sent to our secure processing center, where the order is checked for any errors in the order, shipping fees, or to verify correct shipping fees are being calculated before the credit card is charged.
OUR PROCESSING CENTER DOES NOT SEE YOUR CREDIT CARD INFORMATION.
The credit card information is shown to us just as it is viewed on your order confirmation. CARD NUMBER: xxxx-xxxx-xxxx-0000.
If the order appears to be accurate, your credit card is charged.
If the shipping fees were over calculated, or if you indicated special or expedited shipping is needed and the fees need to be adjusted, a customer service representative will contact the customer with actual shipping charges or options for expedited shipping services.
COWBOY BOOT SHIPPING:
* BOOTS FROM OUR WAREHOUSE SECTION are the standard 2-4 day delivery from date of shipping with regular priority mail shipping. Express mail 1-2 days.
:* COWBOY BOOTS LISTED as ships from the MFG or FACTORY DIRECT: will take 7-14 business days depending on your location for delivery to the customer.
* ADULT CUSTOM BOOTS, EXOTIC BOOTS:in stock will ship direct via UPS only from MFG delivery 1-3 weeks.
* PRE-ORDER BOOTS are listed as such and will state the amount of time the pre-order delivery date will be. (i.e: 60-90days from date of order)
SHIPPING DAYS :MONDAY through FRIDAY
~ WE CAN BE CONTACTED VIA EMAIL OR PHONE FOR ANY SPECIAL NEEDS AT 760-946-2822 (MON- FRI 9am-5pm Pacific time) or send an email by clicking on ~CONTACT US~
GIFT SHIP-TO ADDRESS INFO:
We are unable to gift wrap items or include greeting cards.
SHIPPING TO ADDRESS OTHER THEN BILLING ADDRESS:
When an item ships to another party, other then the card holder, WE NEVER INCLUDE PRICES. We simply include exchange or return information and who the package is being sent from (the billing customer)
When placing a credit card order, We must have the address the credit card goes to- entered in the BILL TO ADDRESS section. You may select another address for the SHIP TO as long as the BILL TO address is a match with the credit card company.
~ SALES TAX
SALES TAX IS ONLY CHARGED FOR ORDERS SHIPPING IN TO CALIFORNIA.
* HOW IS THE SHIPPING CALCULATED?
The total weight of the items on your order is sent in real time to usps.com (United States post office) where their system will send back the actual cost of shipping to your location via Priority mail and Express mail. (Your choice) from our location in California.
*** ALL RETURNS AND EXCHANGES***
MUST HAVE A RETURN AUTHORIZATION NUMBER
NEVER SEND MERCHANDISE BACK TO THE MANUFACTURER
DO NOT send your order back to our corporate PO BOX.
Simply email or call our customer service for the return address info and RA number. Our customer service will be glad to help you. Please phone or email us with any questions.