The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • Prices are subject to change without notice. Prices and availability are subject to change at any time by the publishers.

    This web design and all images on pages are a copyright of THE WILD COWBOY.
    THE WILD COWBOY and WILD COWBOY is a legal trademark name, copyrighted name, property of THE WILD COWBOY
    Apple Valley, CA 92307
    No part of this web site may be reproduced, reused or transmitted in any form. Material from the site may be printed or downloaded for personal use only and all copyright and other proprietary notices must be retained.
    Copyright © 2009. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008 THE WILD COWBOY, WILD COWBOY All rights reserved.


  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by WILD COWBOY. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of WILD COWBOY or any third party, except as expressly granted herein.


  • Use Of Site
  • WHEN PLACING AN ORDER:
    Notification online is made as such:
    By clicking the Place Order button, you are agreeing to the purchase of items from this web-site. In accordance with the Terms and Conditions, you are required to pay the full amount specified on your order summary.
    OUR TERMS AND CONDITIONS LISTED ON THIS SITE APPLIES.
    It is the full responsibility of the customer to read the information given about the item in the item detailed description listed online.
    When placing an order online, or via phone, you, the customer agrees to the full information given about an item in the detailed listing.
    Such detailed information may cover:
    * Size information * Shipping info per item * Return. Exchange and Refund info for that item, etc.
    Any item listed with special instructions or notes applies to that item, and you the customer agrees to abide by the information given for that item when placing your order.

    CREDIT CARD INFORMATION
    OUR PROCESSING CENTER or any employees of TheWildCowboy.com DO NOT SEE OR HAVE ACCESS TO YOUR CREDIT CARD INFORMATION.

    The credit card information is shown to us just as it is viewed on your order confirmation.
    CARD NUMBER: xxxx-xxxx-xxxx-0000.
    OUR COMPANY DOES NOT SEE YOUR CREDIT CARD INFORMATION.
    It is not possible for anyone to view your credit card number.
    Your credit card is charged using a secure processing center, not by a person.


    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. THE WILD COWBOY and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if THE WILD COWBOY believes that customer conduct violates applicable law or is harmful to the interests of THE WILD COWBOY and its subsidiaries.



  • Privacy Policy
  • YOUR INFORMATION IS PRIVATE.

    Any personal information that you may submit to THE WILD COWBOY through this Web site is governed by the THE WILD COWBOY'S privacy policy, and is never shared, sold or used for solicitation. Additionally, you will not receive spam emails from our company. The only contact you will have via email will be regarding your order, or responding to customer inquiries.



  • Consumer Agreement
  • All Credit card orders must have a verified billing name and address, as verified by the card holder's card company. Orders that do not have a matching billing address can not be accepted for processing.
    By placing an order on this site, you are agreeing to payment in full for the purchase and the credit card charge may not be disputed.
    We prosecute fraudulent card purchases.
    All fraudulent credit cards are reported to the credit card companies' fraud dept and the authorities.


  • Shipping & Delivery

  • SHIPPING & DELIVERY INFO



    SHIPPING COSTS displayed online are real time quotes and are exact to what the carrier charges.
    WE DO NOT CHARGE HANDLING FEES
    ** ONLY IF; you are ordering 10 boots, or 10 cowboy hats will the shipping NOT BE CORRECT.
    We do check every order before your credit card is run for the exact shipping we are charged.
    WE SHIP TO UNITED STATES, CANADA, AND AUSTRALIA VERIFIED ADDRESSES ONLY

    (CANADA & AUSTRALIA ORDERS- see INTERNATIONAL ORDER INSTRUCTIONS at the bottom of the page)


    UNITED STATES SHIPPING FEES :

    WE DO NOT OVER CHARGE FOR SHIPPING COST.
    Shipping cost have gone up with all carrier services effective May 11, 2009
    i.e: U.S.Post office and UPS (not TheWildCowboy.com)

    The shipping fee depends solely on your location, and the weight of the item(s) via US POSTAL PRIORITY MAIL. Charges are not determined by the dollar amount of the order.

    Once your shipping address information is entered in to the system, The shipping fee is calculated directly from usps.com ( US Postal Priority mail) website and is based on the weight of the item(s) only. Shipping costs start at aprox $6.83 depending on your location.
    If your postal ship to is a PO BOX only, please make sure that address is in the SHIP TO field

    _________________________________
    COWBOY BOOT ORDERS
    All boots listed online as a '7-10 day delivery time' come in from the MFG. They arrive to the customer within that time period. Holidays not included. Canada orders take aprox. 6 days longer.
    IF YOU NEED YOUR BOOTS IN A HURRY, They will ship from the MFG via UPS.

    EXPIDITED ORDERS MAY REQUIRE ADDITIONAL SHIPPING FEES. EXPEDITED COWBOY BOOT orders only may have to ship via UPS, which would be a higher cost then Express mail.

    NOTE:
     Our system is not set up to charge your credit card once you hit " Submit your order." This means your card is not automatically charged when that order is placed. However, Your credit card will be charged within 1-8 hours of placing your order.
    Once the invoice ID number is given to you ( or order # ) that invoice is sent to our secure processing center, where the order is checked for any errors in the order, shipping fees, or if you are in Canada, to verify correct shipping fees are being calculated before the credit card is charged.

    OUR PROCESSING CENTER DOES NOT SEE YOUR CREDIT CARD INFORMATION.
    The credit card information is shown to us just as it is viewed on your order confirmation. CARD NUMBER: xxxx-xxxx-xxxx-0000.
    If the order appears to be accurate, your credit card is charged.
    If the shipping fees were over calculated, or if you indicated special or expedited shipping is needed and the fees need to be adjusted, a customer service representative will contact the customer with actual shipping charges or options for expedited shipping services.


    SHIPPING TIMES

    U.S. & CANADA ORDERS ONLY.
     (Please see bottom page for Canada order instructions)

    MOST ORDERS ARE RECEIVED IN WITHIN 3-10 DAYS FROM THE DATE OF YOUR ORDER.
    * Most COWBOY BOOTS do take 7-10 depending on your location, and the boot you ordered.
    FOR COWBOY BOOTS ONLY: Expedited shipping would be via UPS and not EXPRESS mail, so the EXPRESS mail rate calculated online would not necessarily apply.

    WE DO HAVE BOOTS IN OUR WAREHOUSE
    Please click on the WILD COWBOY WAREHOUSE located at the top of every size category. This is a large square box that says WILD COWBOY WAREHOUSE
    All the boots in that section are a 2-3 delivery time for regular shipping or NEXT DAY for Express mail (Express mail shipping rules apply and may not be next day based on time of order or any rural locations, at which guaranteed 2 day would apply.)
    __________________________________

    * SHIPPING : MONDAY through SATURDAY

    * EXPRESS MAIL = U.S. POSTAL Overnight (Some locations are 2 day)

    COWBOY BOOTS that DO NOT say in the description WILL SHIIP NOW are not eligable for the USPS EXPRESS OVERNIGHT Shipping option. Those boots if expedited will ship via UPS which may be at a much higher shipping rate the EXPRESS MAIL quoted online through the post office.

    ~ OVERNIGHT SHIPPING may not apply to every location. Some rural locations are a soonest delivery of 2 days. EXPRESS MAIL REQUIRES A SIGNATURE BY THE POST OFFICE.
    This is not a service we can waive. The guarantee will only apply to orders scanned in at the post office by their cut off time. To meet this time we need the order to be either online by midnight the night before, or 12 Noon same day BY PHONE ORDER
    ~ (Pacific standard time)
    ~ OVERNIGHT CHARGES Are calculated by package weight and ship to zip code.

    * USPS PRIORITY Mail = Standard 2-3 days
    ~ FROM THE DATE OF SHIPPING, NOT From the date of the order ~
    __________________________________

    IN MOST CASES, WE CAN GET YOU YOUR ORDER IN THE TIME YOU ARE REQUESTING.
    ~ WE CAN BE CONTACTED VIA EMAIL OR PHONE FOR ANY SPECIAL NEEDS AT 760-946-2822 (MON- FRI 9am-5pm Pacific time) or send an email to: TheWildCowboy@verizon.net / 24 hr online support

    If your order is needed before a 10 day time period, or if you have a SPECIAL NEEDED BY DATE, Simply place notes in the "SPECIAL INSTRUCTIONS" Box located in the check out page

    GIFT SHIP TO ADDRESS

    SHIPPING TO ADDRESS OTHER THEN BILLING ADDRESS:
    When an item ships to another party, other then the card holder, WE NEVER INCLUDE PRICES.
    We simply include exchange or return information and who the package is being sent from (the billing customer)
    We are unable to gift wrap items or include greeting cards.

    When placing a credit card order, We must have the address the credit card goes to- entered in the BILL TO ADDRESS section. You may select another address for the SHIP TO as long as the BILL TO address is a match with the credit card company.

    US and CANADA SHIP TO ADDRESSES ONLY


  • International

  • INTERNATIONAL ORDERS


    THE CHARGE YOU SEE ONLINE IS NOT WHAT YOU ARE CHARGED.
    PLEASE NOTE:
    SHIPPING WILL BE VIA US POSTAL not FED EX. The only way our system can take the International order is via FED EX shipping quotes, WHICH WILL NOT BE CHARGED TO YOUR ORDER.
    Again, WE DO NOT SHIP FED EX it is too expensive.
    We will ship Postal Priority mail

    We only accept VERIFIED BILLING ADDRESS FOR:
    * VISA
    * MASTER CARD
    * AMERICAN EXPRESS
    * DISCOVER CARD.
    * No PAY PAL Payments

    WE ONLY CHARGE ACTUAL SHIPPING:
    ** Shipping is via US Postal Priority mail only. NOT UPS and charges MAY NOT be the same as quoted online.

    * Typical international shipping rates are usually
    $20-39.00 USD depending on the weight of the order.
    * ADULT BOOT ORDERS WILL WEIGH AROUND 5 Lbs and be in the range of $40-50.00 USD for shipping
    WE DO APOLOGIZE, TO ALLOW OUR WEBSITE SYSTEM TO ACCEPT YOUR CANADA, AUSTRALIA or UK ORDER
    The FED EX shipping has to be selected.

    Once we know the shipping total, we can then charge the credit card for the order. WE ONLY CHARGE ACTUAL FEES CHARGED FROM THE U.S. POST OFFICE. WE SHIP VIA US POSTAL PRIORITY MAIL -INTERNATIONAL - NOT UPS.
    WE CAN NOT EXTEND FREE SHIPPING ON EXCHANGES FOR INTERNATIONAL ORDERS.

    SHIPPING TIME VIA US POSTAL Priority mail is 6-10 days estimated FROM THE DATE OF SHIPPING.
    Boots listed as a 7-10 days will be more like 2-3 weeks for delivery


  • Sales Tax
  • THE WILD COWBOY is located in the state of California. Therefore, any orders that are shipped to CALIFORNIA no matter what state you live in, are required by law to be charged the CALIFORNIA STATE Sales tax.
    If you live in California, and have your order ship to another state, there is no sales tax charged to your order, only when you ship to California.


  • Return Policy

  • __________________________________
    PLEASE BE RESPECTFUL OF THE MERCHANDISE YOU ARE RETURNING.
    We will not accept items back that have been used or worn.
    If any items are listed as "not eligible for return or refund" they can not be returned or refunded and are only eligible for replacement of same product if found to be defective.
    COWBOY HATS are commonly received back smashed due to poor packing. If you are returning a cowboy hat please pack properly to insure safe return. We can not refund or exchange on damaged items received back to the warehouse.
    __________________________________

    RETURN POLICY

    For holiday orders see holiday return info listed below

    * DO NOT Send back any merchandise without first having a Return Authorization issued from TheWildCowboy.com. The Return Authorization tells us who the return is from. Without that information, we do not know who or where the package is from, and who to refund or exchange.

    * Items sent back without a return authorization (RA#) will be refused.
    * Do not send returns back to the manufacturer of any products. The manufacturer does not have your information, and can not assist you.

    * All returns must be sent back to the warehouse address you will be given at time of request for the RA from The Wild Cowboy, the company you purchased from.
    All address information will be provided at the time the RA is issued via email from our company.

    * RETURNS MUST BE RECEIVED BACK TO OUR WAREHOUSE WITHIN 30 DAYS OF YOUR RECEIPT DATE. **INTERNATIONAL ORDERS: 45 Days from receipt.
    ANY ITEMS RECEIVED BACK AFTER 30 DAYS WILL NOT BE ACCEPTED FOR RETURN or EXCHANGE.
    * Returns will be processed with ten (10) business days of receipt. Business days does not include weekends, holidays, and the day the package is delivered.
    * Credit card refunds may take up to 30 days to reflect on your credit card statement. This is not our policy, this is the policy the credit card companies have asked us to relay to customers when asked how long does it take for the refund to show up on the card.

    * AGAIN, ANY RETURNS MUST HAVE THE RA # ON THE OUTSIDE OF THE BOX OR THEY WILL BE REFUSED.

    ________________________________

    HOLIDAY RETURN INFO
    ________________________________

    HALLOWEEN ORDERS
    HALLOWEEN ORDERS CAN ONLY BE REFUNDED IF RETURNED BEFORE OCTOBER 20th.
    ORDERS RETURNED AFTER OCT.20th CAN BE EXCHANGED FOR SIZE ONLY.

    ________________________________

    CHRISTMAS ORDERS:
         All orders made in the months of NOV.- DEC can be returned for refund WITHIN 30 DAYS FROM THE DATE THE ORDER IS RECEIVED.
    WE DO EXTEND AN EXTRA 30 DAYS FOR EXCHANGES FOR SIZE OR DIFFERENT PRODUCT ONLY IF RECEIVED BACK WITHIN 30 DAYS FROM THE DATE OF THE HOLIDAY.

    * NO REFUNDS IF YOU ARE PAST THE 30 DAYS OF RECEIPT
    * EXCHANGES ONLY WITHIN 30 DAYS OF DEC.25th

    ________________________________

    EASTER HOLIDAY ORDERS
    will be accepted for return within 30 days of the Easter calender date.
    _________________________

    WHEN THE CUSTOMER SENDS BACK MERCHANDISE:

    * It must be in new condition. Show no signs of wear and have the original tags if applicable on the product.
    Any items received back not intact or signs of wear will be sent back to the customer and will not be eligible for return or exchange.
    * It is the responsibility of the customer to send product back at your cost.
    WE HIGHLY SUGGEST TRACKING AND INSURANCE WITH YOUR RETURN. We can not refund or exchange items we do not receive, or receive in damaged condition.

    * We will ship back exchanges 1 time for the customer with the following conditions: * U.S. residents only. CANADA exchanges we will not cover shipping
    * Free shipping is granted to Exchanges for 'like items' only.
    FOR EXAMPLE
    If your exchange is for an adult hat and the origional purchase was for a child hat, you will pay the difference in cost to ship the adult hat.
    * Free shipping exchanges are only good for -1- exchange. Additional exchanges will be at the cost of the customer.

    * If your order is sent to any other address, other then the one given to you at the time the RA was issued, The Wild Cowboy will not receive your return.

    * RETURNS SENT BACK TO THE PO BOX CAN NOT BE ACCEPTED. THE POST OFFICE WILL NOT ACCEPT PACKAGES AT THE PO BOX.

    * IF YOU ARE SHIPPING ANY ITEMS BACK VIA USPS PRIORITY MAIL: Priority mail boxes are free at the post office

    * ON REFUNDS: WE CAN ONLY REFUND THE PURCHASE AMOUNT. Shipping is not refunded back to our company, so we can not refund it back to the customer. If you return a product for full refund, shipping will not be refunded.

    WE APOLOGIZE, BUT MERCHANDISE RECEIVED BACK IN DAMAGED CONDITION CAN NOT AND WILL NOT BE REFUNDED TO THE CUSTOMER. If you purchased insurance on your package, and the damage is caused by the carrier, then that insurance can be claimed for loss


    LARGE GROUP ORDERS:
    Orders for Theaters or large groups can not be accepted back for a refund. Orders of large quantities and large orders that have been discounted are at final sale only.
    No returns are accepted for orders under this category


  • Store Hours
  • Customer service is available via phone Mon-Friday 9am to 5pm Pacific time. ONLINE SUPPORT is available 24 hours a day. Please go to www.TheWildCowboy.com or www.WildCowboy.com and click on contact us.


  • Miscellaneous
  • We can only process orders from billing card addresses in U.S., CANADA and Australia
    Orders originating, and/or shipping to outside the US, CANADA, or Australia CAN NOT BE PROCESSED ON THIS SITE.