Return Policy

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • Prices are subject to change without notice. Prices and availability are subject to change at any time by the publishers.

    This web design and all images on pages are a copyright of THE WILD COWBOY.
    THE WILD COWBOY and WILD COWBOY is a legal trademark name, copyrighted name, property of THE WILD COWBOY
    Apple Valley, CA 92307

    No part of this web site may be reproduced, reused or transmitted in any form. Material from the site may be printed or downloaded for personal use only and all copyright and other proprietary notices must be retained.

    Copyright © 2009. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2008 THE WILD COWBOY, WILD COWBOY All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by WILD COWBOY. Nothing contained herein shall be construed as conferring by implication or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of WILD COWBOY or any third party, except as expressly granted herein.



  • Use Of Site
  •  WHEN PLACING AN ORDER:

    Notification online is made as such:
    By clicking the Place Order button, you are agreeing to the purchase of items from this web-site. In accordance with the Terms and Conditions, you are required to pay the full amount specified on your order summary.
    OUR TERMS AND CONDITIONS LISTED ON THIS SITE APPLIES.
    It is the full responsibility of the customer to read the information given about the item in the item detailed description listed online.
    When placing an order online, or via phone, you, the customer agrees to the full information given about an item in the detailed listing.
    Such detailed information may cover:
    * Size information * Shipping info per item * Return. Exchange and Refund info for that item, etc.
    Any item listed with special instructions or notes applies to that item, and you the customer agrees to abide by the information given for that item when placing your order.

    We reserve the right to refuse any business at any time for any reason.

    This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. THE WILD COWBOY and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if THE WILD COWBOY believes that customer conduct violates applicable law or is harmful to the interests of THE WILD COWBOY and its subsidiaries.



  • Privacy Policy
  • YOUR INFORMATION IS PRIVATE.

    Any personal information that you may submit to THE WILD COWBOY through this Web site is governed by the THE WILD COWBOY'S privacy policy, and is never shared, sold or used for solicitation. Additionally, you will not receive spam emails from our company. The only contact you will have via email will be regarding your order, or responding to customer inquiries.



  • Consumer Agreement
  • All Credit card orders must have a verified billing name and address, as verified by the card holder's card company. Orders that do not have a matching billing address can not be accepted for processing.
    By placing an order on this site, you are agreeing to payment in full for the purchase and the credit card charge may not be disputed.
    We prosecute fraudulent card purchases.
    All fraudulent credit cards are reported to the credit card companies' fraud dept and the authorities.



  • Shipping & Delivery
  • We currently ship to:

    USA, AUSTRALIA, CANADA, GERMANY, IRELAND, UNITED KINGDOM (UK)

    FOR INTERNATIONAL ORDERS- SEE SHIPPING INFO BELOW

    WE DO NOT CHARGE HANDLING FEES. ALL SHIPPING FEES ARE AT NO PROFIT TO US.

     WHERE DOES YOUR ORDER SHIP FROM:

    Most orders, unless stated otherwise in the item details ships from our warehouse in APPLE VALLEY, CALIF. USA

    WHEN DOES MY ITEM SHIP OUT?

     IN STOCK ORDERS;

    We ship as soon as possible. 

    In stock items ship same business day to next business day depending on the time of order.  Unfortunatley, PayPal orders are handled by the PayPal system and do not come in to our sytem as soon as the order is placed.  They take a few hours up to 1 day for PayPal to notify us of the order.  If you pay with PayPal and need something shipped overnight 2 day or 3 day, please call in after your order is placed to notify customer service of the order.

    ITEMS LISTED AS ~ SHIPS IN 7-10 BUS.DAYS

    These are in stock with the manufacture and will ship to you within 7-10 days OR SOONER, unless otherwise stated in the item description. 

    (For example, gloves that are hand made take 6-8 weeks to be made, depending on the season.)

    WHAT IF I NEED IT SOONER?

    Expedited shipping is available at the actual cost charged according to the total weight of the order and the destination address. Real time quote. Expedited services are USPS: Express mail, Overnight, 2 day and 3 day.

    Priority mail and UPS Ground are NOT expedited services.

    ALL DELIVERY DATES ARE FROM DATE OF SHIPPING, NOT DATE OF ORDER.

    MONDAY - FRIDAY pick up times. An order placed on Saturday and Sunday can not ship untill the next business day.  Holidays are not business days.

    • ECONOMY SHIPPING
    • Slowest shipping 
    • Not expedited. Delivery is 7-10+ business days 
    • PRIORITY MAIL
    • Post office standard shipping
    • No gaurantee on actual arrival date.
    • Estimated 2-3 day average delivery
    • Delivery in 8 days from shipping is still within postal normal time.
    • USPS EXPRESS MAIL
    • Cut off time is 10am pacific time: Mon-Friday
    • We will still ship Express mail after the cut off time
    •  Post office gaurantee would be a day later
    • SIGNATURE MAY BE REQUIRED BY THE POST OFFICE due to the money back shipping guarantee by the post office.
    • SHIPPING
    • MONDAY - FRIDAY pick up times
    • Order placed on Saturday and Sunday can not ship untill the next business day. Holidays are not business days. NO PO BOXES
    • UPS GROUND
    • NOT EXPEDITED SHIPPING
    • GROUND, VIA TRUCK
    • Depends on the location
    • 3-6 Days from the date of shipping
    • UPS 2 DAY AIR
    • 2 days delivery from the date of shipping
    • UPS STANDARD OVERNIGHT
    • Next day delivery from the date of shipping
    •  MILITARY: AP/AE/AA
    • Shipping is via us postal service only
    • THE ONE RATE SHIPPING DOES NOT APPLY TO THESE ADDRESSES.  Because we can not ship via Truck service, ie:UPS or FEDEX to a military address, we have a One Rate shipping fee of $200.00 as this does nort apply to these addresses. 
    FREE SHIPPING
    We all know that shipping is NEVER free, but because it is getting increasingly harder to compete with other companies, we now offer to pay your shipping costs if you meet the minimum order amount requirements. A box will appear on the top of the shipping page.
    Select the FREE SHIPPING carrier specified on the shipping page
    FREE SHIPPING will be a GROUND shipping, NOT expedited,
    Dollar amount qualification is based on the amount of your order, not including tax or shipping

    ______________________
    INTERNATIONAL SHIPPING
    ______________________
    THE CHARGE YOU SEE ONLINE IS WHAT THE POST OFFICE CHARGES TO SHIP TO YOUR LOCATION from our location in APPLE VALLEY, CA.

    • INTERNATIONAL PRIORITY MAIL
    • Aprox. 6-10 days delivery FROM DATE OF SHIPPING.
    • EXPEDITED SHIPPING IS USPS EXPRESS MAIL
    • INTERNATIONAL EXPRESS MAIL
    •  is 3-4 days from DATE OF SHIPPING.

    _________________________________

     SHIPPING DAYS :MONDAY through FRIDAY 

     

    ~ WE CAN BE CONTACTED VIA EMAIL OR PHONE FOR ANY SPECIAL NEEDS AT 760-946-2822 (MON- FRI 9am-5pm Pacific time) or send an email by clicking on ~CONTACT US~

     
    If your order is needed before a 10 day time period, or if you have a SPECIAL NEEDED BY DATE, Simply place notes in the "ORDER NEEDED BY DATE" Box located in the check out page

    GIFT SHIP-TO ADDRESS INFO:

    We are unable to gift wrap items or include greeting cards.

    SHIPPING TO ADDRESS OTHER THEN BILLING ADDRESS:
    When an item ships to another party, other then the card holder, WE NEVER INCLUDE PRICES.  We simply include exchange or return information and who the package is being sent from (the billing customer)

    When placing a credit card order, We must have the address the credit card goes to- entered in the BILL TO ADDRESS section. You may select another address for the SHIP TO as long as the BILL TO address is a match with the credit card company.



  • International
  • INTERNATIONAL ORDERS

    please be aware, countries outside the UNITED STATES may charge custom fees or hold packages for extended periods of time.  The Wild Cowboy is not responsable for your shipment once it leaves the our warehouse.

    _________________________________

    We currently ship to:

    AUSTRALIA, CANADA, GERMANY, IRELAND, UNITED KINGDOM (UK)

    CARRIER SERVICE USED:

    SHIPPING WILL BE VIA U.S. POSTAL PRIORITY MAIL INTERNATIONAL OR EXPRESS MAIL

    We only accept VERIFIED BILLING ADDRESS.

    YOU MAY USE ANY MEANS OF PAYMENT WE ACCEPT:

    PAYPAL, VISA, MASTER CARD, AMERICAN EXPRESSor  DISCOVER CARD.

    _________________________

    SHIPPING TIMES:

    * PRIORITY MAIL: 10-14 business days from the date shipped.

    * POSTAL EXPRESS; 3-5 business days from the date shipped.

    _____________________________________________________________________

    Boots listed as a 7-10 days will be more like 2-4 weeks for delivery

    _____________________________________________________________________

    REFUND ONLY FOR INTERNATIONAL ORDERS. Shipping at customers cost.

    NO EXCHANGES ARE ACCEPTED.

    A new order must be placed. credit will be issued on any items returned.



  • Sales Tax
  • THE WILD COWBOY is located in the state of California. Therefore, any orders that are shipped to CALIFORNIA no matter what state you live in, are required by law to be charged the CALIFORNIA STATE Sales tax.
    If you live in California, and have your order ship to another state, there is no sales tax charged to your order, only when you ship to California.



  • Return Policy
  • ~~~~~~~~RETURN POLICY~~~~~~~~~

    • FOR SANITARY REASONS, there is 
    • NO RETURN ON EQUISTRIAN ITEMS, Neck Scrafs or Bandannas
    • Return Authorization (RA) Must be issued
    • The RA NUMBER tells us who the return is from
    • 30 day USA/ 45 day international return policy
    • International is Return Only no exchange.
    • Make sure the item ordered is not listed in the online details as EXCHANGE ONLY
    • Holiday orders rules apply. See holiday info below
    • Large group orders are final sale/exchange only.
    • 20% Restocking fee on items returned not as received
    •  (ie: Not with the hanger or bags, box for boots or missing tags)
    • Credit can not be issued on shipping fees
    • Exchanges: Like items at no charge back to U.S. CUSTOMERS ONLY
    • This is a one time free shipping exchange
    • Exchanges after the 1st will be charged for shipping.

    _________________________________

    PLEASE BE RESPECTFUL OF THE MERCHANDISE YOU ARE RETURNING.
    We will not accept items back that have been used or worn.
    If any items are listed as "not eligible for return or refund" they can not be returned or refunded and are only eligible for replacement of same product if found to be defective.
    COWBOY HATS are commonly received back smashed due to poor packing. If you are returning a cowboy hat please pack properly to insure safe return. We can not refund or exchange on damaged items received back to the warehouse.
    __________________________________

    For holiday orders see holiday return info listed below. LARGE GROUP ORDERS only: see info below


    * DO NOT Send back any merchandise without first having a Return Authorization issued from TheWildCowboy.com. The Return Authorization tells us who the return is from. Without that information, we do not know who or where the package is from, and who to refund or exchange.

    * Items sent back without a return authorization (RA#) will be refused.

    * Do not send returns back to the manufacturer of any products. The manufacturer does not have your information, and can not assist you.

    * All returns must be sent back to the warehouse address you will be given at time of request for the RA from The Wild Cowboy, the company you purchased from.
    All address information will be provided at the time the RA is issued via email from our company.
     

    __________________________________ 

    USA ORDERS: You have 30 days from the date the order was received to return or exchange if applicable. If you wish to EXCHANGE your item, we will ship like items back to the customer for FREE.  Second exchange will be charged shipping.
    We will not be able to issue credit on items received that have been USED, or DAMAGED.  ANY PLASTIC COVERED SEALS SUCH AS COVERS FOR TOY ITEMS MUST STILL BE UN-OPENED-
     
    INTERNATIONAL ONLY: 45 days from the date of receipt. * NO EXCHANGES FOR INTERNATIONAL ORDERS ONLY. 
    A new order must be placed.  Credit will be issued on the item being returned.
    __________________________________

     

    LARGE GROUP ORDERS ONLY

     Orders for Theaters or Groups, Groups being very large quantities of the same items for matching a group, (i.e. 15+ HATS &/or 15+ shirts) are considered to be a large group order.

     Orders in this category can not be accepted back for a refund.

    EXCHANGE of sizes are allowed. 

    Large orders that have been discounted are at final sale only.
    No returns are accepted for orders under this category

     __________________________________

    * Returns will be processed with ten (10) business days of receipt. Business days does not include weekends, holidays, and the day the package is delivered.
    * Credit card refunds may take up to 30 days to reflect on your credit card statement. This is not our policy, this is the policy the credit card companies have asked us to relay to customers when asked how long does it take for the refund to show up on the card.

    * PayPal refunds go directly into your PayPal account.  We, the seller do not have any other information.  If you paid with a credit card on PayPal's system, only PayPal has that information.  Our refund to you goes to your PayPal account.

    * AGAIN, ANY RETURNS MUST HAVE THE RA # ON THE OUTSIDE OF THE BOX OR THEY WILL BE REFUSED.


    HOLIDAY RETURN INFO
    ___________________________

    HALLOWEEN ORDERS

    HALLOWEEN ORDERS CAN ONLY BE REFUNDED IF RETURNED BEFORE OCTOBER 20th.

    ORDERS RETURNED AFTER OCT.20th CAN BE EXCHANGED FOR SIZE ONLY. otherwise, all sales are final for the month of October

    ________________________________

    CHRISTMAS ORDERS:
    All orders made in the months of NOV.- DEC. are for EXCHANGED ONLY
    IF RECEIVED BACK WITHIN 30 DAYS FROM THE DATE OF THE HOLIDAY.
    NO REFUNDS AFTER DEC. 20th ~ EXCHANGE ONLY

    * NO REFUNDS IF YOU ARE PAST THE 30 DAYS OF RECEIPT

    * EXCHANGES ONLY WITHIN 30 DAYS OF DEC.25th

    ________________________________

    EASTER HOLIDAY ORDERS
    will be accepted for return within 30 days of the Easter calender date.

    _________________________


    WHEN THE CUSTOMER SENDS BACK MERCHANDISE:

    * It must be in new condition. Show no signs of wear and have the original tags if applicable on the product.
    Any items received back not intact or signs of wear will be sent back to the customer and will not be eligible for return or exchange.
    * It is the responsibility of the customer to send product back at your cost.
    WE HIGHLY SUGGEST TRACKING AND INSURANCE WITH YOUR RETURN. We can not refund or exchange items we do not receive, or receive in damaged condition.

    * We will ship back exchanges 1 time for the customer with the following conditions: * U.S. residents only.

    * NO EXCHANGES FOR INTERNATIONAL ORDERS ONLY.  A new order must be placed if you desire to exchanges.  Credit will be issued on the item being returned as long as it is in new, unused condition.


    * U.S.CUSTOMERS ONLY:  Free shipping is granted to Exchanges for 'like items' only.
    FOR EXAMPLE
    If your exchange is for an adult hat and the origional purchase was for a child hat, you will pay the difference in cost to ship the adult hat.
    * Free shipping exchanges are only good for -1- exchange. Additional exchanges will be at the cost of the customer.

    * If your order is sent to any other address, other then the one given to you at the time the RA was issued, The Wild Cowboy will not receive your return.

    * RETURNS SENT BACK TO THE PO BOX CAN NOT BE ACCEPTED. THE POST OFFICE WILL NOT ACCEPT PACKAGES AT THE PO BOX.

    * IF YOU ARE SHIPPING ANY ITEMS BACK VIA USPS PRIORITY MAIL: Priority mail boxes are free at the post office

    * ON REFUNDS: WE CAN ONLY REFUND THE PURCHASE AMOUNT. Shipping is not refunded back to our company, so we can not refund it back to the customer. If you return a product for full refund, shipping will not be refunded.

    WE APOLOGIZE, BUT MERCHANDISE RECEIVED BACK IN DAMAGED CONDITION CAN NOT AND WILL NOT BE REFUNDED TO THE CUSTOMER. If you purchased insurance on your package, and the damage is caused by the carrier, then that insurance can be claimed for loss

     



  • Store Hours
  • Customer service is available via phone Mon-Friday 9am to 5pm Pacific time.

    760-946-2822

    ONLINE SUPPORT is available. Please go to www.TheWildCowboy.com or www.WildCowboy.com and click on contact us or email us.



  • Miscellaneous
  • We can only process orders from billing card addresses in 

    AUSTRALIA, CANADA, GERMANY, IRELAND, UNITED KINGDOM (UK)

    Orders originating, and/or shipping to outside these areas CAN NOT BE PROCESSED ON THIS SITE.